Refund and Returns Policy

At Doon Communication, we strive to provide the highest quality mobile electronics and home appliances. To ensure a smooth experience for our customers in Dehradun and beyond, we have established the following policy regarding refunds and returns.

1. Return Window

Products can be returned or exchanged within 7 days of delivery or purchase from our store.
After 7 days, the product will fall under the manufacturer’s warranty policy (if applicable).

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

Unopened Packaging: For mobile phones and small gadgets, the original brand seal must be intact.
Proof of Purchase: A valid bill or invoice from Doon Communication is mandatory.
Condition: The item must be unused, in the same condition that you received it, and in its original packaging.
Accessories: All inbox accessories (chargers, cables, manuals) must be returned with the device.

3. Non-Returnable Items

The following items cannot be returned:

Products with a broken brand seal (unless dead on arrival).
Items with physical damage, liquid damage, or scratches caused by the user.
Software, screen guards, or any consumable accessories once used.
Any item not in its original condition or missing parts for reasons not due to our error.

4. Dead on Arrival (DOA) & Technical Defects

If a mobile or electronic item is not turning on (DOA) or has a manufacturing defect upon unboxing, please contact us immediately.
For CCTV systems and Home Appliances, our technician will visit to verify the defect before processing a replacement.

5. Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed via the original method of payment (or UPI/Bank Transfer) within 5-7 working days.
Please note that shipping charges (if any) are non-refundable.

6. CCTV & Installation Services

Hardware (Cameras/DVRs) follows the standard electronic return policy.
Installation charges and service fees are non-refundable once the work has been completed at the site.